Theorem - Refund Policy - We are a direct selling company that specializes in producing and developing our own line of high-end, bespoke hair care products.
Your Theorem Representative is:ArianaLally
Specialist ID 101763
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Refund Policy

Welcome to our website Theorem

We Guarantee Your Satisfaction. The best just got better!  Though it's very rare but if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products 100%.

We guarantee the quality on everything we sell. If you think something doesn't match up to our description of it, return the unused portion for a 100% refund or exchange, the original shipping & handling charges are non-refundable. 

All returns must be authorized by Theorem in writing prior to returning the item(s) for a refund or exchange.

Return the unused portion of your item(s) within 60-days from the date of purchase.  You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. Please remember to include the purchase order number as this is equivalent to your sales receipt.

Customer Service:

Email: ask@theoremmethod.com
Hours: Monday to Friday, 8:30 AM to 6:30 PM Pacific Time

Refund Instructions:
You will be asked to return product(s) to the following addresses:

Our Address
Theorem
132 E. 6th Street
Tempe, AZ 85281
United States

  • Once we receive your return, we will gladly exchange your item(s) or return your money. Refunds may be settled using the same payment method used to pay for the original purchase. 
Damaged, Defective, or Undelivered Product:

If product is damaged or defective, you are responsible to contact us within ten (10) business days from the purchase date. Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.

In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received. We ask that these reports are made within ten (10) business days from the purchase date.
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